Shipping Policy

Orders placed after 3:00 PM, or on weekends and UK bank holidays, will be dispatched on the next available working day.

You will receive a dispatch confirmation email with your Royal Mail tracking number once your order has been collected.

All orders are dispatched via Royal Mail Tracked 48. This service provides end-to-end tracking and typically delivers within 1–3 working days from the date of dispatch.

Delivery times are estimates and cannot be guaranteed. Royal Mail may experience delays during peak periods (e.g. Christmas, bank holidays). PGNA Labs is not responsible for delays caused by Royal Mail or other circumstances outside our control.

All orders are dispatched in discreet, plain packaging. Peptides are packed to maintain their lyophilised (freeze-dried) state during transit. Temperature-controlled packaging is used where appropriate to preserve compound integrity.

• Outer packaging is plain and unmarked — no PGNA Labs branding on the exterior.
• Products are secured to prevent movement and damage during transit.
• Bacteriostatic water vials are individually wrapped to prevent breakage.

Please ensure your delivery address is accurate and complete at the time of ordering. PGNA Labs cannot be held responsible for non-delivery due to an incorrect or incomplete address provided by the customer.

If you need to amend your delivery address after placing an order, please contact us immediately at [email protected]. We will do our best to update the address before dispatch, but this cannot be guaranteed once the order has been collected by Royal Mail.

If Royal Mail is unable to deliver your parcel, they will leave a notification card and hold the parcel at your local delivery office for collection. Uncollected parcels are typically returned to us after 18 days.

If your order is returned to us due to a failed delivery, please contact us at [email protected]. We can arrange re-dispatch; however, additional postage charges may apply.

If your order has not arrived within 5 working days of your dispatch confirmation, or if items arrive damaged, please contact us at [email protected] with your order number and tracking reference. We will investigate with Royal Mail and arrange a replacement or refund as appropriate.

We currently dispatch to addresses within the United Kingdom only. International shipping is not currently available. We hope to expand our delivery coverage in the future.

For any shipping enquiries, please contact us at [email protected]. We aim to respond within 2 working days.